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What is an Assessment Centre and How is it Used in Recruiting Disability and Youth Support Workers?
March 19, 2025
What is an Assessment Centre and How is it Used in Recruiting Disability and Youth Support Workers?
An assessment centre is a part of the recruitment process. It helps companies see if you are the right person for the job. Instead of just asking questions, they give you tasks to do, like assessing how you would react to certain scenarios you could encounter on shift. This is used a lot when hiring disability and youth support workers.
Why Do Companies Use Assessment Centres?
Support work is about more than skills – it’s about how you handle tough situations and work with others. Here's why assessment centres are important:
Real-Life scenarios: You will be asked to handle situations similar to what you might face on the job. For example, you might need to solve a problem or help someone in need.
Teamwork: Support workers often work with others. In group tasks, the company sees how well you work with a team.
Fair evaluation: Everyone gets the same tasks. This way, companies can see who has the skills for the job in a fair way.
What Happens at an Assessment Centre?
Here are some things you might do at an assessment centre:
Role-playing: You may act out a scene where you help a person with a disability or a young person. This shows how you listen and help others.
Group work: You might need to solve a problem as a group. This shows your teamwork and leadership skills.
Interviews: Some assessment centres also have short interviews.
Written tasks: You may need to write a report or notes. This helps them see how you write and follow instructions.
Set Realistic Expectations: You’re not expected to be an expert on day one. Set achievable goals for yourself and celebrate when you hit them. Small steps lead to big changes.
How Can You Prepare?
Know the job: Make sure you understand what a disability or youth support worker does. Think about how you would act in hard situations.
Learn about the company: Read about the company’s values and how they work.
Practice: Try role-playing or practicing with a friend to get ready.
Be yourself: Stay calm and show who you are. This is your chance to show your skills.
Be engaging and present your best self on the day: Your ability to interact with the presenter and your peers is a part of the assessment. Make sure you are participating and treating the day as you would a job interview.
Edmen Community Staffing Solutions Blog
Three years ago, Chereece started her journey in youth support services as a casual youth worker with Edmen Community Staffing Solutions. With little prior experience in the field, she stepped into the role as a ‘greenie,’ working with Edmen’s community service partner, Dynamic Community Care (DCC), in Queensland. Fast forward to today, and Chereece has progressed to become an Area Manager overseeing multiple residential care programs. Her story highlights how Edmen equips youth workers with the skills and experience needed to build a successful career in the youth services sector. Building a strong foundation with Edmen When Chereece first joined Edmen, she was new to youth work, but the hands-on experience she gained in residential houses equipped her with the knowledge and skills needed to excel in the sector. While working with Edmen, she completed her Certificate IV in Youth Work, laying the groundwork for her career progression. “Edmen was a great option for me at the time. Casual work was very flexible, especially with young kids at home,” Chereece explains. This flexibility allowed her to balance work and family life while developing expertise in youth support. Career growth and transitioning into leadership After returning from maternity leave to have her second daughter, Chereece sought a role with more stability. When an opportunity for a Program Service Leader position at DCC arose, she applied and successfully stepped into a leadership role. Since then, she has continued her professional growth, completing a Diploma in Community Services and advancing to an Area Manager position in Ipswich. “As an Area Manager, I work closely with house managers, oversee five residential care programs and support with child safety and placements, ” she explains. The experience she gained at Edmen provided her with a solid foundation to transition into leadership, shaping her into the manager she aspired to be. “ My time at Edmen really helped mould me into the leader I wanted to be. It’s where I found my passion and drive for the work I do. ” The impact of Edmen’s support and supervision Chereece credits Edmen’s supervision and support network for helping her develop confidence and competence in youth work. “ Even though I was fairly new to the industry, working with Edmen provided me with the support and ‘village’ you need in this line of work ,” she shares. “ Supervision sessions were also beneficial in ensuring I felt confident while on the job .” She continues to maintain strong relationships with the Edmen team, recognising the importance of collaboration and teamwork in achieving the best outcomes for young people. Lessons learned and advice for aspiring Youth Workers Reflecting on her journey, Chereece acknowledges that starting as a youth worker can be daunting, but the right support makes all the difference. “ When you start off as a Youth Worker, it’s hard to know what to expect. There are lots of unknowns, but Edmen provides a space where you feel supported and always have the backing of a team. ” For those considering a career in youth work, Chereece offers this advice: Do it for the right reasons. “ The best Youth Workers are the ones with a genuine passion for the work .” Prioritise self-care. “ This job can be intense and looking after yourself is key to staying in the industry long-term. ” Celebrate small wins. “ Recognising progress, no matter how small, helps get through the tough days. ” Seek support. “ Even the most brilliant Youth Workers need a strong support system to succeed. ” Looking to the future With her next milestone on the horizon- welcoming a new baby later this year - Chereece remains committed to the youth services sector. While she enjoys her current role, the next future growth opportunity would be potentially stepping into an Operations Manager role down the track. For now, she’s content knowing she is making a difference. “ I love my current role because I’m still close to the floor, working directly with young people. I think being an Area Manager really suits me.” A career pathway with Edmen Chereece’s journey is an example of how Edmen provides opportunities for growth, from entry-level roles to leadership positions with our community service partners. With the right support, training, and hands-on experience, a career in youth services can be both rewarding and full of progression. If you’re considering a career in youth support services, Edmen offers the flexibility and support to help you thrive - just like Chereece. Ready to get started? Check out our open Youth Worker roles today.
What is PACE? PACE is more than just a framework; it’s a way of thinking, feeling, and interacting. It helps young people feel safe, understood, and supported. By integrating playfulness, acceptance, curiosity, and empathy into our interactions, we can build stronger, more meaningful connections that encourage trust and emotional growth. Playfulness: Keeping Things Light Laughter and joy play a critical role in building relationships. Approaching situations with a playful attitude —using lighthearted tones, storytelling, or humor—can diffuse tension and make difficult conversations feel safer. It’s not about making light of serious issues, but rather creating an environment where young people feel comfortable expressing themselves without fear of judgment. Example: A young person refuses to participate in an activity. Instead of pushing, a playful approach might be, “Alright, but I bet you can’t beat me at rock-paper-scissors first!” This simple moment of fun can shift the energy and open the door for engagement. Acceptance: Meeting Them Where They Are Acceptance means acknowledging a young person’s thoughts, feelings, and experiences without judgment. It doesn’t mean condoning harmful behaviours, but rather validating their emotions so they feel heard and understood. Example: If a young person is angry because of a house rule, rather than dismissing their feelings, you could say, “I can see that you’re really frustrated about this rule. It’s okay to feel that way. Let’s talk about why it’s in place and how we can work through it together.” Curiosity: Understanding the 'Why' Instead of reacting with frustration when a young person behaves in a challenging way, approach the situation with curiosity. This means genuinely seeking to understand why they’re acting a certain way, without assumption or blame. Example: If a young person lashes out, instead of saying, “Why would you do that?” in an accusatory tone, a curious response could be, “I wonder what’s making you feel this way right now?” This encourages reflection and fosters open dialogue. Empathy: Walking Alongside Them Empathy is about being present and feeling with the young person. It’s letting them know that they’re not alone in their struggles and that their emotions matter. Example: When a young person is upset, rather than just saying, “You’ll be fine,” try, “I can see that you’re really upset. That must be really hard for you. I’m here to help you through it.” PACE in Practice Incorporating PACE into youth work takes practice. It requires slowing down, tuning in, and being mindful of your own emotions. You won’t always get it right, and that’s okay. What matters is the effort to create a safe, supportive space for young people to grow and heal. At Edmen, we encourage all our youth workers to adopt the PACE approach. By doing so, we’re not just providing care—we’re fostering trust, connection, and positive change in the lives of young people. When PACE Doesn't Work It’s important to note that when a young person is in fight, flight, or freeze mode, the PACE model won’t be effective in that moment. When they are in a heightened state of stress, they are no longer thinking rationally—they are trying to protect themselves. In these situations, it’s crucial to focus on de-escalation techniques to help them feel safe again before attempting to re-engage with PACE. This might include giving them space, using grounding techniques, or simply being a calm and reassuring presence until they are ready to reconnect. Interested in learning more about PACE? For more information, visit Dr Hughes' website - DDP Network
A case of speed and personalised care Sam*, a Youth Worker at Edmen, experienced a significant injury at work. Given the severity of the injury, Cassandra Burriel, from PeopleIN’s Recover at Work team, acted quickly to ensure Sam was receiving the immediate and appropriate medical and emotional support. “Given the psychological toll such incidents can take, we arranged early intervention counselling through our Employee Assistance Programme (EAP) to ensure Sam had the resources he needed within 24 hours. We recognised Sam's strong desire to return to work, but we also understood the importance of a gradual and supported reintegration. Initially, we kept him engaged with remote work, offering office-based duties or administrative tasks until he was medically cleared to resume his usual responsibilities.” This approach allowed Sam to stay connected to work while supporting both his physical recovery and emotional well-being. Thanks to the customised support from PeopleIN and Edmen, Sam made a smooth transition back to work without setbacks. How the PeopleIN Recover at Work Program Works PeopleIN's Recover at Work program focuses on 3 key principles: early intervention, tailored support, and gradual reintegration into the workplace. Here’s how it works: 1.Early Intervention Once an injury occurs and is reported, the Recover at Work team takes immediate action, coordinating medical appointments and providing psychological support. Cassandra emphasises that early intervention helps prevent the emotional toll from escalating, ensuring that the employee is well-supported from the moment the injury occurs. "The most important thing we do is provide psychological and physical support," she explains. "Even after a minor incident, we encourage workers to access the Employee Assistance Program (EAP) to ensure they have the mental health support they need, as everyone reacts to stress differently." 2. Tailored Support & Return-to-Work Plans After an injury, the Recover at Work team collaborates with the employee, medical professionals, and the host client to develop a tailored return-to-work plan. This plan may involve modified duties or a gradual increase in hours, focusing on the individual’s specific recovery needs. PeopleIN’s large network of resources, including GP services and physiotherapy consultations, plays a crucial role in speeding up recovery. Cassandra notes, "We understand the challenges our workers face, especially with treatment access. Our network allows workers to get the care they need immediately, speeding up the recovery process." 3. Reintegration into the workplace  The team works closely with Edmen’s host clients to ensure suitable duties are available for injured workers. This might involve light duties, office-based tasks, or, if necessary, remote work. Engaging employees during their recovery is essential in preventing feelings of isolation and maintaining their sense of purpose. “We always check with the client to see if they can provide suitable on-site duties. If on-site work isn’t an option, we explore office-based duties—either at the client's office or, if they’re local to us, at one of the PeopleIN offices.” explains Cassandra. Benefits of the PeopleIN Recover at Work Program for Edmen’s clients The Recover at Work program offers clear benefits for Edmen’s community service clients: Maintain a consistent workforce : Keeps employees engaged and connected, reducing disconnection and improving the transition back to work. Improved return to work timeframes : With a 90% RTW rate and employees returning 2 weeks sooner than the industry average, clients experience quicker workforce recovery. Reduce exposure to common law : Minimises legal risks by ensuring compliance and managing the return-to-work process effectively. Increased productivity and retention : Enhances workforce stability by reducing absenteeism, boosting productivity, and increasing employee satisfaction and retention. For Edmen, this means a safer, smoother return-to-work process and stronger relationships with both employees and clients. To learn more about PeopleIN’s diversified workforce solutions, contact us today.
Meet Jamie, a Youth Support Worker with Edmen, foster mum, and step-parent. Inspired by her personal experiences with child safety, Jamie transitioned from a career in sales and marketing to pursue a Bachelor of Social Work. In this interview, she shares her journey into youth work, the rewards and challenges of the role, and how Edmen’s support has helped her thrive. Tell us a bit about yourself. My name is Jamie, and I work as a Youth Support Worker with Edmen. I’m also a foster mum and step-parent. What were you doing before becoming a youth worker? I was working in sales and marketing, but I’m also currently studying for my Bachelor of Social Work. I’m just about to finish my first year. What inspired you to become a youth worker? I have personal experience with child safety and supporting children. That led me to start my social work degree, which then introduced me to residential care. I wanted to make a difference, even in the small, day-to-day moments of a young person’s life. Being a foster parent and a step-parent, as well as going through the family court process, gave me firsthand insight into the challenges young people face. It really motivated me to give back and support kids who need care, guidance, and stability. What made you choose Edmen and how has your experience been so far? A friend from uni had worked with Edmen before and spoke really highly of them. When I found the job on SEEK, I reached out to her, and she reassured me about the level of support Edmen provides. The recruitment process was smooth and fast, and they were really understanding about my study commitments. Since onboarding, I’ve found the communication great, and getting shifts has been straightforward. Can you walk through a typical day at work? I often describe it as being like a “house mum.” You arrive, check in with the young person about their night or their day so far, and talk about anything on their mind—maybe a family visit or something important happening in their life. Then, you support them with whatever they need—whether that’s going shopping, doing an activity, or just hanging out at home. I’ve done everything from playing board games and arts and crafts to trips to theme parks. You also prepare meals and provide a stable, supportive presence. One day they might be full of energy and want to go out, while the next they just want to relax. The key is to listen, be flexible, and support them however they need. You don’t always know what they’ve been through, so you focus on making the present moment a safe and positive one. What’s your favourite part of your job? Seeing how excited they are when I arrive. They love sharing what’s happening in their life, planning things to do together, and just spending time with me. Watching them grow, develop new skills, and gain confidence is really rewarding. Knowing I’m making a positive impact—whether it’s teaching life skills or just being a trusted person in their life—makes it all worthwhile. On the flip side, what's the most challenging part of the job? Sometimes it’s hard not to want to “fix” everything for them. You have empathy and want to help in every way possible, but your role is to support, not solve. I also struggle with not wanting to take them all home with me! That’s a big reason why I’m pursuing social work—I want to expand my ability to make a difference. Do you have any advice for people wanting to become youth workers? It’s an amazing and rewarding job, but it does have its challenges. My biggest advice is to take care of yourself while also focusing on building strong connections with the young people you support. Those relationships are the most important part of the job, and they fill your cup quickly when you see the impact you’re having. How do you find the support at Edmen? It’s been really good. There’s always someone available when you need help—whether it’s 1AM or 1PM. You’re never left waiting too long for an answer, and they encourage you to reach out if you’re unsure about something. If a situation doesn’t feel right, they’ll work with you to make adjustments.  Ready to make a difference? Check out our open Youth Worker positions today and start your journey with the Edmen team!
In the bustling world of community services, youth workers play a pivotal role. They are the heroes who guide, support, and inspire young individuals through their most formative years. However, the high demands and emotionally charged nature of their work can lead to fatigue, a condition often underestimated in its capacity to undermine both the wellbeing of workers and the quality of care provided to the youth. Recognising the significance of fatigue management is not just beneficial; it's a necessity for community services organisations and community staffing providers. This article delves into why managing fatigue is crucial, the responsibilities of organisations, and effective strategies for safeguarding youth workers against the detrimental effects of burnout.
Why Adelaide Is the Perfect Place for Your Next Move Are you ready to make a real difference in the lives of young people and individuals with disabilities? If you’re seeking a fresh start in a vibrant city with a rich mix of culture, lifestyle, and opportunity, moving to Adelaide, South Australia, to work as a casual Youth and Disability Support Worker with Edmen could be the ideal adventure for you! With a strong demand for support workers, a welcoming community atmosphere, and a perfect blend of urban convenience and natural beauty, Adelaide offers an incredible environment to build a meaningful career. Here’s why Adelaide is calling your name—and how Edmen can help you make the leap into a rewarding role as a Youth and Disability Support Worker in South Australia. Why Adelaide? 1. City Convenience with a Laid-Back Vibe. Adelaide combines all the perks of a major city with the charm of a friendly community. Known for its “20-minute city” layout, you can easily access everything from your workplace to local cafes and parks without the chaos of big-city traffic. With a relaxed pace of life, you can focus on what matters most—supporting young people and individuals with disabilities while enjoying all that this vibrant city has to offer. 2. Growing Demand for Support Workers. Adelaide is actively seeking dedicated Youth and Disability Support Workers to help make a positive impact in the community. By joining Edmen, you’ll play a crucial role in providing care and guidance to individuals who need your support. Whether you’re assisting in daily activities, offering emotional support, or facilitating community engagement, you’ll have the opportunity to make a lasting difference in the lives of those you work with. Plus, with flexible working hours, you can choose shifts that fit your lifestyle! 3. Affordable Living in a World-Class City. Adelaide offers a more affordable cost of living compared to other major Australian cities, meaning your paycheck will stretch further! Whether you’re renting a trendy apartment in the city or a cozy home in one of Adelaide’s charming suburbs, you’ll find that living here is both affordable and enjoyable. More savings mean more opportunities to explore the city’s rich culture, festivals, and dining experiences. What Does Adelaide Have to Offer? 1. Festivals, Culture, and Entertainment. Adelaide is known as the "Festival City," boasting a lively calendar filled with events like the Adelaide Fringe, WOMADelaide, and numerous food and wine festivals. If you love art, music, and culture, you’ll find plenty to keep you entertained! In your downtime, immerse yourself in the city’s thriving café culture and diverse culinary scene, perfect for unwinding after a fulfilling day at work. 2. Nature at Your Doorstep. Adelaide strikes a beautiful balance between city life and nature. Just a short drive away are the stunning Adelaide Hills, offering breathtaking views and outdoor activities such as hiking, cycling, and wine tasting. If you prefer the coast, beautiful beaches like Glenelg and Henley Beach are perfect for relaxing weekends or after-work strolls. And for those weekend adventures, Kangaroo Island is just a ferry ride away, waiting for you to explore its natural wonders! 3. Safe, Friendly, and Family-Oriented. Adelaide consistently ranks as one of the most liveable cities in the world, known for its safety, welcoming atmosphere, and strong sense of community. It’s the perfect place to settle down, especially for those looking for a family-friendly environment with great schools, parks, and recreational spaces. With a lower population density and easygoing locals, you’ll quickly feel at home in this inviting city. 4. Year-Round Good Weather. South Australia boasts a Mediterranean climate, meaning you’ll enjoy warm, dry summers and mild winters. This perfect weather is ideal for outdoor activities, from enjoying weekend barbecues to exploring the beautiful natural landscapes that surround Adelaide. You’ll love the abundance of sunny days to enhance your quality of life! How Edmen Can Help You Transitioning to a new role as a Youth and Disability Support Worker in Adelaide can feel daunting, but Edmen is here to support you every step of the way! While you’ll need to be in South Australia to complete checks and start your role, we can guide you through the recruitment process before you arrive. We've helped 1000's of candidates get started, helping them find training partners and supporting through the compliance processs. If you’re eager for a fresh start, a rewarding career, and a chance to enjoy the best of South Australia, now’s the perfect time to make the move to Adelaide! With Edmen, you’ll have the opportunity to positively impact the lives of young people and individuals with disabilities while embracing the vibrant lifestyle this incredible city has to offer. Click here to apply for one of our Youth Worker or Disability Support Worker roles today, and and let us help you embark on your journey towards a fulfilling career and a new life in Adelaide!
For children and young people in out-of-home care, Christmas can be a particularly challenging time. It’s often a season that highlights their separation from family, triggering feelings of anxiety and uncertainty. Questions like Will I see my family? Does Santa know where I live? Will I get presents? may weigh heavily on their minds. Even if their family environment wasn’t ideal, many may still hold onto cherished Christmas memories—gatherings, gift exchanges, and moments of joy. As Youth Workers, it’s important to help young people navigate this time of year with sensitivity and support. Here’s how. 1. Listen to Their Needs Understanding their feelings and expectations is key. Take the time to ask:  What are your favourite Christmas memories with your family? What would you like Christmas to look like this year? Is there anyone special you’d like to see? What activities should we plan together? How does Christmas make you feel? 2. Communicate and Advocate Support family connections where possible. If safe and appropriate, advocate for the young person to spend time with their family during Christmas. Involve the house. Plan together—what meals to cook, decorations to use, or even whether to invite other houses or leadership to join in. Be prepared. Share plans clearly with the young person and ensure everything is organised ahead of time. 3. Create New Traditions Share your own traditions and see if they’d like to incorporate them, like a special recipe or a game you love. Make the day special with thoughtful effort, creating moments they’ll remember. Encourage the spirit of giving. Help them make or select gifts for family members or siblings. 4. What to Avoid Avoid ignoring Christmas altogether. Not talking about it can heighten feelings of exclusion or confusion. Don’t exclude them from decisions. It’s their Christmas—give them a say in the planning. Don’t force family visits if they aren’t comfortable. Steer clear of rushed plans. Last-minute preparation or minimal effort can make the day feel less special. Choose gifts thoughtfully. Avoid impersonal options like gift cards unless absolutely necessary. Keep presents safe until Christmas Day unless they’ll be celebrating with family on the day. Avoid personal gifts. Stick to group or house presents provided by the organisation to maintain professional boundaries. 5. Understand Potential Behaviours Be prepared for behaviours that might arise: Absconding: Some young people may leave to find their own sense of “family” on Christmas Day. Increased curiosity about presents: Store gifts out of sight until Christmas Eve to reduce temptation. Undecided feelings about family time: They may struggle with whether they want to spend time with family. Heightened emotions: The lead-up to Christmas can feel unpredictable and overwhelming. 6. Plan Festive Activities Engage them in fun, festive experiences to build excitement and connection: Visit Santa for photos. Explore Christmas lights together. Bake cookies or build gingerbread houses. Make cards or DIY presents. Set up an Elf on the Shelf or countdown calendar. Decorate the Christmas tree. Attend local markets, events, or community parties. Organise group activities across houses to foster community spirit. 7. Don’t Forget Your Wellbeing As a Youth Worker, Christmas can be emotionally and physically demanding. Keep these tips in mind: Set boundaries: You don’t have to spend time with family members who make you uncomfortable. Stay within your means: Avoid overspending—Christmas doesn’t have to break the bank. Seek support if needed: Don’t hesitate to reach out to your network or professional resources for help. By listening, planning, and creating positive traditions, we can help young people in out-of-home care feel valued and supported during the festive season. Let’s make this Christmas one to remember—for all the right reasons.
In our latest instalment of Day in the Life, we sat down with Edmen Youth Worker, Kiley, to hear about her journey from corporate life to making a difference in the lives of young people. With just a few months in the role, Kiley shares what inspired her career change, the rewarding moments that make the hard work worthwhile, and her advice for anyone considering youth work.
Are you ready to make a real impact on young people’s lives while soaking up the sunshine in Queensland? As a casual Youth Worker with Edmen, you could find yourself living and working in friendly, laid-back towns like Rockhampton, Bundaberg, or Toowoomba—each offering a unique lifestyle with plenty of community spirit. It’s all about less traffic, more fresh air, and making a big difference in the lives of young people—all while enjoying the perks of regional Queensland living! Here’s why Queensland is calling your name, and how Edmen can help you make the leap to a rewarding new career. Why Move to Regional Queensland? 1. Laid-back Lifestyle and Community Vibes. Tired of city stress ? Queensland’s regional towns are all about that laid-back lifestyle. Rockhampton, Bundaberg, and Toowoomba offer quieter, close-knit communities where life moves at a more relaxed pace. Forget the daily grind of traffic jams and busy streets—these towns have everything you need, but without the hustle and bustle. Whether you’re after Rockhampton’s historic charm, Bundaberg’s relaxed vibe, or Toowoomba’s garden city beauty, there’s a spot for you to call home! 2. Growing Demand for Youth Workers In regional Queensland , there’s a growing need for Youth Workers like you. By moving to towns like Rockhampton, Bundaberg, or Toowoomba, you’ll have the chance to work directly with young people who need your support and guidance. You’ll help them build skills, overcome challenges, and set themselves up for a brighter future. And because these regions are expanding, your role as a Youth Worker will have a real and lasting impact on the community. 3. Flexibility + Career Growth = Win-Win! Working as a casual Youth Worker with Edmen gives you the flexibility to choose when and how often you work. This means you can build a schedule that suits your lifestyle while also making time to explore everything Queensland has to offer! Plus, with Edmen’s commitment to ongoing training and support, you’ll be able to grow in your role, develop new skills, and take your career to the next level—all while living your best life in one of these friendly towns. What Do Rockhampton, Bundaberg, and Toowoomba Have to Offer? 1. Affordable Living (Goodbye, Big City Rent! ). The cost of living in regional Queensland is one of its best-kept secrets! You’ll find that rent, groceries, and lifestyle activities are far more affordable than in major cities like Sydney or Melbourne. That means more money in your pocket to enjoy your downtime—whether it’s eating out, weekend getaways, or exploring your new town. 2. Welcoming Communities. These regional gems are known for their friendly locals and strong community spirit. In Rockhampton, Bundaberg, and Toowoomba, people know each other by name and are always happy to stop for a chat. Whether you’re getting involved in local events, joining a sports team, or volunteering, you’ll feel like part of the family from the moment you arrive. 3. Nature and Adventure Galore ! Even though these towns have that relaxed, quiet vibe, they’re still packed with adventure and outdoor activities. Rockhampton is surrounded by beautiful national parks, Bundaberg is just a stone’s throw from incredible nature trails, and Toowoomba is known as the “Garden City” for its stunning parks and gardens. You’ll never run out of places to explore, whether you love hiking, camping, or simply relaxing in the fresh air. 4. Year-Round Sunshine. Queensland isn’t called the Sunshine State for nothing! You’ll enjoy warm weather most of the year, perfect for BBQs, weekend picnics, and exploring everything these regional towns have to offer. Mild winters and hot summers mean there’s always a reason to get outside and soak up the sun. How Edmen Can Help You Make the Move ? At Edmen, we know that moving to a new town can be exciting but also a little overwhelming. That’s why we’re here to help! While you’ll need an Australian address to complete checks and secure a role, we can guide you through the application process before you even make the move. We’ll help you get set up and ready to go so that you can hit the ground running when you arrive. Our team have supported 1000's of candidates getting started, from helping find a training partner, to doing all the compliance checks we're here to help. Ready for a New Adventure? If you’re ready to combine a rewarding career as a Youth Worker with a new adventure in sunny Queensland, now’s the time to make your move! With Edmen, you’ll have the opportunity to make a difference in the lives of young people while enjoying the relaxed lifestyle and welcoming communities of Rockhampton, Bundaberg, or Toowoomba. Click here to check out open roles and apply for a job today
Ever started a new job and thought, “What am I even doing here?” Maybe you’ve found yourself feeling like you’re just pretending to know what you’re doing and that any day now, someone will call you out. If this sounds familiar, welcome to the world of imposter syndrome. Imposter syndrome is that nagging voice in your head that tells you you’re not good enough, that you don’t deserve your achievements, or that you’re a fraud. It’s surprisingly common—especially in people who are high achievers or who care deeply about their work. And it can be particularly strong in sectors like community services, where the stakes feel high because we’re dealing with real people’s lives. What Imposter Syndrome Looks In the community services sector, imposter syndrome might show up in several ways: Doubting Your Impact: You might feel like you’re not making a difference, even when your clients and colleagues assure you otherwise. It’s easy to downplay your efforts, especially when the outcomes of your work aren’t immediately visible. Comparing Yourself to Others: You might see other support workers, coordinators, or team leaders and think, “I’m not as knowledgeable or experienced as they are.” It’s a classic case of feeling like you’re falling short, even though everyone has their own strengths. Avoiding Opportunities: Maybe you shy away from stepping up for new projects or offering your input during team meetings because you’re convinced you’ll get found out as a fraud. You might think, “I can’t possibly be good enough to contribute here.” Overcoming Imposter Syndrome in a New Role When starting a new job, especially in community services, where every day can be unpredictable, imposter syndrome can hit hard. Here’s how to tackle it: Recognise That It’s Normal: The first step is simply acknowledging what you’re feeling. It’s more common than you think, and the fact that you’re experiencing it doesn’t mean you’re failing. In fact, it often means you’re pushing yourself and growing. Talk About It: Find a mentor, supervisor, or even a colleague to open up to about how you’re feeling. Chances are, they’ve been through it too. Sharing your experiences can help normalize the feeling and reduce its power over you. Focus on What You’re Learning, Not What You Don’t Know Yet: When you’re new, you’re not supposed to know everything. The goal is to learn and grow into the role. Shift your focus from trying to be perfect to becoming better. Keep a journal of small wins and things you’ve picked up along the way. Set Realistic Expectations: You’re not expected to be an expert on day one. Set achievable goals for yourself and celebrate when you hit them. Small steps lead to big changes. Remember the Value of a Fresh Perspective: As a newcomer, you bring a unique point of view to the table. Your fresh eyes might notice things others have overlooked, or you might have insights that help improve processes. Don’t underestimate the value of being “new.” Challenge Negative Self-Talk: Pay attention to your inner dialogue. Replace “I’m not good enough” with “I’m learning, and it’s okay not to have all the answers right now.” It’s a small shift but can make a big difference in your mindset. Imposter syndrome can feel overwhelming, but remember, it doesn’t define you. It’s a sign that you care about your work and want to do well. With time, experience, and a healthy dose of self-compassion, those feelings will start to fade. In the meantime, be kind to yourself—you’re doing better than you think!
Edmen Community Staffing Solutions Blog
Meet Jamie, a Youth Support Worker with Edmen, foster mum, and step-parent. Inspired by her personal experiences with child safety, Jamie transitioned from a career in sales and marketing to pursue a Bachelor of Social Work. In this interview, she shares her journey into youth work, the rewards and challenges of the role, and how Edmen’s support has helped her thrive. Tell us a bit about yourself. My name is Jamie, and I work as a Youth Support Worker with Edmen. I’m also a foster mum and step-parent. What were you doing before becoming a youth worker? I was working in sales and marketing, but I’m also currently studying for my Bachelor of Social Work. I’m just about to finish my first year. What inspired you to become a youth worker? I have personal experience with child safety and supporting children. That led me to start my social work degree, which then introduced me to residential care. I wanted to make a difference, even in the small, day-to-day moments of a young person’s life. Being a foster parent and a step-parent, as well as going through the family court process, gave me firsthand insight into the challenges young people face. It really motivated me to give back and support kids who need care, guidance, and stability. What made you choose Edmen and how has your experience been so far? A friend from uni had worked with Edmen before and spoke really highly of them. When I found the job on SEEK, I reached out to her, and she reassured me about the level of support Edmen provides. The recruitment process was smooth and fast, and they were really understanding about my study commitments. Since onboarding, I’ve found the communication great, and getting shifts has been straightforward. Can you walk through a typical day at work? I often describe it as being like a “house mum.” You arrive, check in with the young person about their night or their day so far, and talk about anything on their mind—maybe a family visit or something important happening in their life. Then, you support them with whatever they need—whether that’s going shopping, doing an activity, or just hanging out at home. I’ve done everything from playing board games and arts and crafts to trips to theme parks. You also prepare meals and provide a stable, supportive presence. One day they might be full of energy and want to go out, while the next they just want to relax. The key is to listen, be flexible, and support them however they need. You don’t always know what they’ve been through, so you focus on making the present moment a safe and positive one. What’s your favourite part of your job? Seeing how excited they are when I arrive. They love sharing what’s happening in their life, planning things to do together, and just spending time with me. Watching them grow, develop new skills, and gain confidence is really rewarding. Knowing I’m making a positive impact—whether it’s teaching life skills or just being a trusted person in their life—makes it all worthwhile. On the flip side, what's the most challenging part of the job? Sometimes it’s hard not to want to “fix” everything for them. You have empathy and want to help in every way possible, but your role is to support, not solve. I also struggle with not wanting to take them all home with me! That’s a big reason why I’m pursuing social work—I want to expand my ability to make a difference. Do you have any advice for people wanting to become youth workers? It’s an amazing and rewarding job, but it does have its challenges. My biggest advice is to take care of yourself while also focusing on building strong connections with the young people you support. Those relationships are the most important part of the job, and they fill your cup quickly when you see the impact you’re having. How do you find the support at Edmen? It’s been really good. There’s always someone available when you need help—whether it’s 1AM or 1PM. You’re never left waiting too long for an answer, and they encourage you to reach out if you’re unsure about something. If a situation doesn’t feel right, they’ll work with you to make adjustments.  Ready to make a difference? Check out our open Youth Worker positions today and start your journey with the Edmen team!
In our latest instalment of Day in the Life, we sat down with Edmen Youth Worker, Kiley, to hear about her journey from corporate life to making a difference in the lives of young people. With just a few months in the role, Kiley shares what inspired her career change, the rewarding moments that make the hard work worthwhile, and her advice for anyone considering youth work.
In our latest Day in the Life feature, we sit down with Stephen, one of Edmen’s Youth Support Workers, to discuss what his job is really like. Hear why he chose a career supporting young people and learn about his recent experience helping a young person reunite with their family.
In our latest installment of Day in the Life, we sat down with Edmen Youth Support Worker, Dolly to chat about how she balances work with being a student and a mum. Hear why she decided to change careers and why supporting at-risk kids is something she doesn't regret. Tell us a bit about yourself I am brand new into youth work. I've been doing it for a month now and it's quite a change from what I used to doing. I'm still in TAFE and I'm a wife and a mother, so I have a very busy life. But it was time for a career change and to do something meaningful. And that's why I got into youth work. What were you doing before you started youth work? I was manufacturing. I was in a factory building security screens and doors. Very, very different [from youth work]. I did that for a few years. I enjoyed that, but it was just not quite what I wanted to be doing with my life. And I wanted to do something that my family would be proud of me for. How is Edmen supporting you while you study? So I needed to do placement for my certificate IV, which was really hard. Most places want someone with experience, and Edmen's Kickstart Program allowed me to get a job and earn while I was studying basically. It's been really amazing so far. What does a typical day at work look like? It can vary. So when I first started with the young person I'm currently working with, she wasn't in school so our days were very busy. She's a very go, go, go girl; she just loves to be doing something all the time. So generally she would spend a little bit of time at placement in the morning and then we would go out and we would do two to three different activities, like swimming and going to parks, or going to like little nature places to see animals. When we go back to placement, she's still just on the go so it's playing out in the backyard or playing games like hide and seek. A typical day can vary generally. There are no two days the same, but you're just helping them live, learn how to be themselves and communicate and making sure that their everyday needs are met and beyond. We need to make sure that when they leave us, they can continue those skills on and grow and learn. How do you balance work, study and being a mum? Generally I'm working about four or five, five days a week. So I do have to fit that in. Thankfully, I'm only at TAFE for one day a week, but I'm learning that I need to ask for help. I typically don’t do that. I like to try and handle everything myself and just power through it, but I'm learning that I need to balance it out. I need to ask for help from family and friends if I can't manage everything. But thankfully Edmen is really fantastic. If it is too much, I can ask them to drop me back a little bit and just give me some time to recuperate and they will do it. It's really wonderful. What are your favourite moments as a Youth Worker? It's the little moments with my young person where we are one on one and I can really see her shine and come out and we just bond. I know it sounds strange, but I love insects and so does she. And so we will spend honestly hours in the backyard just looking for bugs. And it's when she's just herself. And she can be herself. It's those quiet little moments where we just bond, they're my favourite moments. Any advice for people thinking about becoming a youth worker? Go with Edmen. Edmen has been the best place to start. It's fantastic. They are so wonderful and helpful. And also, just challenge yourself. Ask for help. The team with Edmen are fantastic. Every time we do have a troubling shift, we get the phone calls, the follow ups to make sure that we're okay. They're offering their support. So reach out if you need it, don't overwhelm yourself, and just do it is my advice. I thought about this for a long time and I'm so glad I've finally done it now because it's rewarding. You can see that you're making a difference and, yeah, I'm loving it. So just do it, ask for help and keep an open mind. Ready to take the jump and kickstart your career as a Youth Worker? Check out our open roles today and apply to join the Edmen crew!
Meet Shady, a dedicated Youth Support Worker with a passion for making a difference in young people's lives. In this interview, shares insights into his career, highlighting moments that he finds most rewarding. He also discusses the perks of his work, including the opportunity for professional growth and development. Tell us a bit about yourself I’m a Youth Support Worker in Adelaide, South Australia. I’ve been working in the field for over 3 years now for a few different organisations. Why did you choose to join Edmen? I decided to join Edmen due to the fact it’s a bigger organisation, the pay rate is better and there’s a good amount of work. They also have a referral policy so if you refer people to work with Edmen you get rewarded, which is a perk. Generally speaking, it’s a good place. People are professional and they support their staff where it's needed. There is plenty of work and options when it comes to work. Why did you become a youth worker? I’ve been involved with kids for most of my life. I teach music and coach junior basketball. Plus in church, I volunteer to help with kids’ camps. About 3 years ago it struck me why don’t I make this a job. So I did the research, got the qualifications and became a youth worker. How old are the kids you support? It varies. With Edmen I don’t have a specific placement or residential house I work in, so I get sent to a number of different houses. The youngest person I’ve supported was 9 and the oldest was 17. How long have you been working with Edmen? I’ve just hit the 6 month mark. Chat to us about your recent deployment to Mt Gambier I recently got deployed to go to Mt Gambier which was a fun experience. I was sent there to support a young people who is in residential care with one of Edmen’s client organisations. I got a call from my Service Coordinator, who asked if I was interested and explained how the pay and allowances would work. Mt Gambier looked really nice so I went and it ended up being a very good time. The city itself is chill, quite small and quiet and I had the chance to see some sights in my free time like the Blue Lake. During my 4 days in Mt Gambier, I was working day shifts and passive nights and was staying at the placement or residential facility. The young person I was supporting loved fishing, so we drove a couple of times to Port McDonald and spent a few hours crabbing there which was a lot of fun. What do you like most about being a Youth Worker? Engaging with the young people and doing activities with them. I enjoy helping them with daily tasks like school, homework, gym or training. Even like cooking together and gaming, it’s a diverse job that changes day-to-day. Can you run us through a typical day at work It depends on the shift, you can have a day, afternoon or night shift. Night shifts can be active or passive. Generally speaking, if it’s a day shift, you turn up really early when most likely the young people are still asleep. If it’s a school day, you start by preparing their school lunch boxes and checking that their uniforms are ready. Then it’s time to wake the kids up, arrange breakfast, then drop them off at school. While the young people are at school, we’ll go back to the placement and do some house chores and get prepared for the afternoon shift. After school, our duties include helping with homework, cooking dinner, getting the kids to sport training or to any appointments. After that, it’s time to prepare the young people for bedtime. If it’s a school holiday, the routine is obviously different. They might stay at home or go out and do an activity, but as the youth worker, we still help plan the day. Do you have any highlights or standout moments as a Youth Support Worker? For me, one of the most rewarding parts of the job is the mentoring that’s involved and imparting general life advice and knowledge. This happens a lot. For example, when we go shopping, I ask the young person to pay so they can understand about money and develop their numeracy skills. When we go grocery shopping, I ask them to help do the meal planning with me. These are everyday tasks where there are little moments throughout the day where I can see I’ve made an impact in developing their life skills. What’s your favourite thing about working with Edmen? The pay rate is good. The app that we use to make ourselves available or unavailable to work is efficient. There are also some great opportunities to be had, like my recent trip to Mt Gambier, and the refer a friend policy is great. What’s the hardest part of your job? The challenging behaviour of some of the young people. That’s something that you’re always dealing with as part of the job, but with sufficient training this can be overcome. Most of the organisations, including Edmen provide training on how to deal with these situations. Do you have any advice for anyone thinking about becoming a Youth Support Worker? Go for it. It’s great and such a rewarding career. Pay attention to the training and follow the advice of your manager. Ready to make the jump and join Edmen? Check out our open Youth Support Worker roles and apply today.
We sat down with Edmen Youth Support Worker, Precious, to chat about what he gets up to in a typical day at work supporting young people at the Department of Child Protection in South Australia. Read on to hear what he has to say about his job, what made him pursue a career in youth work with Edmen and why he doesn't look back.
Introducing Monica, Edmen's Youth Worker
In our latest installment of Day in the Life, we sat down with Edmen Disability Support Worker, Eunice. We chat about how she first got into the sector, what she loves most about working with Edmen and get her advice for others thinking about a career in disability support.
We sat down to chat with Dele, about his career change from teacher to Youth Support Worker.
We sat down with Disability Support Worker, Judy, to learn about her career change from Aged Care.
Edmen Community Staffing Solutions Blog
Three years ago, Chereece started her journey in youth support services as a casual youth worker with Edmen Community Staffing Solutions. With little prior experience in the field, she stepped into the role as a ‘greenie,’ working with Edmen’s community service partner, Dynamic Community Care (DCC), in Queensland. Fast forward to today, and Chereece has progressed to become an Area Manager overseeing multiple residential care programs. Her story highlights how Edmen equips youth workers with the skills and experience needed to build a successful career in the youth services sector. Building a strong foundation with Edmen When Chereece first joined Edmen, she was new to youth work, but the hands-on experience she gained in residential houses equipped her with the knowledge and skills needed to excel in the sector. While working with Edmen, she completed her Certificate IV in Youth Work, laying the groundwork for her career progression. “Edmen was a great option for me at the time. Casual work was very flexible, especially with young kids at home,” Chereece explains. This flexibility allowed her to balance work and family life while developing expertise in youth support. Career growth and transitioning into leadership After returning from maternity leave to have her second daughter, Chereece sought a role with more stability. When an opportunity for a Program Service Leader position at DCC arose, she applied and successfully stepped into a leadership role. Since then, she has continued her professional growth, completing a Diploma in Community Services and advancing to an Area Manager position in Ipswich. “As an Area Manager, I work closely with house managers, oversee five residential care programs and support with child safety and placements, ” she explains. The experience she gained at Edmen provided her with a solid foundation to transition into leadership, shaping her into the manager she aspired to be. “ My time at Edmen really helped mould me into the leader I wanted to be. It’s where I found my passion and drive for the work I do. ” The impact of Edmen’s support and supervision Chereece credits Edmen’s supervision and support network for helping her develop confidence and competence in youth work. “ Even though I was fairly new to the industry, working with Edmen provided me with the support and ‘village’ you need in this line of work ,” she shares. “ Supervision sessions were also beneficial in ensuring I felt confident while on the job .” She continues to maintain strong relationships with the Edmen team, recognising the importance of collaboration and teamwork in achieving the best outcomes for young people. Lessons learned and advice for aspiring Youth Workers Reflecting on her journey, Chereece acknowledges that starting as a youth worker can be daunting, but the right support makes all the difference. “ When you start off as a Youth Worker, it’s hard to know what to expect. There are lots of unknowns, but Edmen provides a space where you feel supported and always have the backing of a team. ” For those considering a career in youth work, Chereece offers this advice: Do it for the right reasons. “ The best Youth Workers are the ones with a genuine passion for the work .” Prioritise self-care. “ This job can be intense and looking after yourself is key to staying in the industry long-term. ” Celebrate small wins. “ Recognising progress, no matter how small, helps get through the tough days. ” Seek support. “ Even the most brilliant Youth Workers need a strong support system to succeed. ” Looking to the future With her next milestone on the horizon- welcoming a new baby later this year - Chereece remains committed to the youth services sector. While she enjoys her current role, the next future growth opportunity would be potentially stepping into an Operations Manager role down the track. For now, she’s content knowing she is making a difference. “ I love my current role because I’m still close to the floor, working directly with young people. I think being an Area Manager really suits me.” A career pathway with Edmen Chereece’s journey is an example of how Edmen provides opportunities for growth, from entry-level roles to leadership positions with our community service partners. With the right support, training, and hands-on experience, a career in youth services can be both rewarding and full of progression. If you’re considering a career in youth support services, Edmen offers the flexibility and support to help you thrive - just like Chereece. Ready to get started? Check out our open Youth Worker roles today.
What is PACE? PACE is more than just a framework; it’s a way of thinking, feeling, and interacting. It helps young people feel safe, understood, and supported. By integrating playfulness, acceptance, curiosity, and empathy into our interactions, we can build stronger, more meaningful connections that encourage trust and emotional growth. Playfulness: Keeping Things Light Laughter and joy play a critical role in building relationships. Approaching situations with a playful attitude —using lighthearted tones, storytelling, or humor—can diffuse tension and make difficult conversations feel safer. It’s not about making light of serious issues, but rather creating an environment where young people feel comfortable expressing themselves without fear of judgment. Example: A young person refuses to participate in an activity. Instead of pushing, a playful approach might be, “Alright, but I bet you can’t beat me at rock-paper-scissors first!” This simple moment of fun can shift the energy and open the door for engagement. Acceptance: Meeting Them Where They Are Acceptance means acknowledging a young person’s thoughts, feelings, and experiences without judgment. It doesn’t mean condoning harmful behaviours, but rather validating their emotions so they feel heard and understood. Example: If a young person is angry because of a house rule, rather than dismissing their feelings, you could say, “I can see that you’re really frustrated about this rule. It’s okay to feel that way. Let’s talk about why it’s in place and how we can work through it together.” Curiosity: Understanding the 'Why' Instead of reacting with frustration when a young person behaves in a challenging way, approach the situation with curiosity. This means genuinely seeking to understand why they’re acting a certain way, without assumption or blame. Example: If a young person lashes out, instead of saying, “Why would you do that?” in an accusatory tone, a curious response could be, “I wonder what’s making you feel this way right now?” This encourages reflection and fosters open dialogue. Empathy: Walking Alongside Them Empathy is about being present and feeling with the young person. It’s letting them know that they’re not alone in their struggles and that their emotions matter. Example: When a young person is upset, rather than just saying, “You’ll be fine,” try, “I can see that you’re really upset. That must be really hard for you. I’m here to help you through it.” PACE in Practice Incorporating PACE into youth work takes practice. It requires slowing down, tuning in, and being mindful of your own emotions. You won’t always get it right, and that’s okay. What matters is the effort to create a safe, supportive space for young people to grow and heal. At Edmen, we encourage all our youth workers to adopt the PACE approach. By doing so, we’re not just providing care—we’re fostering trust, connection, and positive change in the lives of young people. When PACE Doesn't Work It’s important to note that when a young person is in fight, flight, or freeze mode, the PACE model won’t be effective in that moment. When they are in a heightened state of stress, they are no longer thinking rationally—they are trying to protect themselves. In these situations, it’s crucial to focus on de-escalation techniques to help them feel safe again before attempting to re-engage with PACE. This might include giving them space, using grounding techniques, or simply being a calm and reassuring presence until they are ready to reconnect. Interested in learning more about PACE? For more information, visit Dr Hughes' website - DDP Network
A case of speed and personalised care Sam*, a Youth Worker at Edmen, experienced a significant injury at work. Given the severity of the injury, Cassandra Burriel, from PeopleIN’s Recover at Work team, acted quickly to ensure Sam was receiving the immediate and appropriate medical and emotional support. “Given the psychological toll such incidents can take, we arranged early intervention counselling through our Employee Assistance Programme (EAP) to ensure Sam had the resources he needed within 24 hours. We recognised Sam's strong desire to return to work, but we also understood the importance of a gradual and supported reintegration. Initially, we kept him engaged with remote work, offering office-based duties or administrative tasks until he was medically cleared to resume his usual responsibilities.” This approach allowed Sam to stay connected to work while supporting both his physical recovery and emotional well-being. Thanks to the customised support from PeopleIN and Edmen, Sam made a smooth transition back to work without setbacks. How the PeopleIN Recover at Work Program Works PeopleIN's Recover at Work program focuses on 3 key principles: early intervention, tailored support, and gradual reintegration into the workplace. Here’s how it works: 1.Early Intervention Once an injury occurs and is reported, the Recover at Work team takes immediate action, coordinating medical appointments and providing psychological support. Cassandra emphasises that early intervention helps prevent the emotional toll from escalating, ensuring that the employee is well-supported from the moment the injury occurs. "The most important thing we do is provide psychological and physical support," she explains. "Even after a minor incident, we encourage workers to access the Employee Assistance Program (EAP) to ensure they have the mental health support they need, as everyone reacts to stress differently." 2. Tailored Support & Return-to-Work Plans After an injury, the Recover at Work team collaborates with the employee, medical professionals, and the host client to develop a tailored return-to-work plan. This plan may involve modified duties or a gradual increase in hours, focusing on the individual’s specific recovery needs. PeopleIN’s large network of resources, including GP services and physiotherapy consultations, plays a crucial role in speeding up recovery. Cassandra notes, "We understand the challenges our workers face, especially with treatment access. Our network allows workers to get the care they need immediately, speeding up the recovery process." 3. Reintegration into the workplace  The team works closely with Edmen’s host clients to ensure suitable duties are available for injured workers. This might involve light duties, office-based tasks, or, if necessary, remote work. Engaging employees during their recovery is essential in preventing feelings of isolation and maintaining their sense of purpose. “We always check with the client to see if they can provide suitable on-site duties. If on-site work isn’t an option, we explore office-based duties—either at the client's office or, if they’re local to us, at one of the PeopleIN offices.” explains Cassandra. Benefits of the PeopleIN Recover at Work Program for Edmen’s clients The Recover at Work program offers clear benefits for Edmen’s community service clients: Maintain a consistent workforce : Keeps employees engaged and connected, reducing disconnection and improving the transition back to work. Improved return to work timeframes : With a 90% RTW rate and employees returning 2 weeks sooner than the industry average, clients experience quicker workforce recovery. Reduce exposure to common law : Minimises legal risks by ensuring compliance and managing the return-to-work process effectively. Increased productivity and retention : Enhances workforce stability by reducing absenteeism, boosting productivity, and increasing employee satisfaction and retention. For Edmen, this means a safer, smoother return-to-work process and stronger relationships with both employees and clients. To learn more about PeopleIN’s diversified workforce solutions, contact us today.
Meet Jamie, a Youth Support Worker with Edmen, foster mum, and step-parent. Inspired by her personal experiences with child safety, Jamie transitioned from a career in sales and marketing to pursue a Bachelor of Social Work. In this interview, she shares her journey into youth work, the rewards and challenges of the role, and how Edmen’s support has helped her thrive. Tell us a bit about yourself. My name is Jamie, and I work as a Youth Support Worker with Edmen. I’m also a foster mum and step-parent. What were you doing before becoming a youth worker? I was working in sales and marketing, but I’m also currently studying for my Bachelor of Social Work. I’m just about to finish my first year. What inspired you to become a youth worker? I have personal experience with child safety and supporting children. That led me to start my social work degree, which then introduced me to residential care. I wanted to make a difference, even in the small, day-to-day moments of a young person’s life. Being a foster parent and a step-parent, as well as going through the family court process, gave me firsthand insight into the challenges young people face. It really motivated me to give back and support kids who need care, guidance, and stability. What made you choose Edmen and how has your experience been so far? A friend from uni had worked with Edmen before and spoke really highly of them. When I found the job on SEEK, I reached out to her, and she reassured me about the level of support Edmen provides. The recruitment process was smooth and fast, and they were really understanding about my study commitments. Since onboarding, I’ve found the communication great, and getting shifts has been straightforward. Can you walk through a typical day at work? I often describe it as being like a “house mum.” You arrive, check in with the young person about their night or their day so far, and talk about anything on their mind—maybe a family visit or something important happening in their life. Then, you support them with whatever they need—whether that’s going shopping, doing an activity, or just hanging out at home. I’ve done everything from playing board games and arts and crafts to trips to theme parks. You also prepare meals and provide a stable, supportive presence. One day they might be full of energy and want to go out, while the next they just want to relax. The key is to listen, be flexible, and support them however they need. You don’t always know what they’ve been through, so you focus on making the present moment a safe and positive one. What’s your favourite part of your job? Seeing how excited they are when I arrive. They love sharing what’s happening in their life, planning things to do together, and just spending time with me. Watching them grow, develop new skills, and gain confidence is really rewarding. Knowing I’m making a positive impact—whether it’s teaching life skills or just being a trusted person in their life—makes it all worthwhile. On the flip side, what's the most challenging part of the job? Sometimes it’s hard not to want to “fix” everything for them. You have empathy and want to help in every way possible, but your role is to support, not solve. I also struggle with not wanting to take them all home with me! That’s a big reason why I’m pursuing social work—I want to expand my ability to make a difference. Do you have any advice for people wanting to become youth workers? It’s an amazing and rewarding job, but it does have its challenges. My biggest advice is to take care of yourself while also focusing on building strong connections with the young people you support. Those relationships are the most important part of the job, and they fill your cup quickly when you see the impact you’re having. How do you find the support at Edmen? It’s been really good. There’s always someone available when you need help—whether it’s 1AM or 1PM. You’re never left waiting too long for an answer, and they encourage you to reach out if you’re unsure about something. If a situation doesn’t feel right, they’ll work with you to make adjustments.  Ready to make a difference? Check out our open Youth Worker positions today and start your journey with the Edmen team!
In the bustling world of community services, youth workers play a pivotal role. They are the heroes who guide, support, and inspire young individuals through their most formative years. However, the high demands and emotionally charged nature of their work can lead to fatigue, a condition often underestimated in its capacity to undermine both the wellbeing of workers and the quality of care provided to the youth. Recognising the significance of fatigue management is not just beneficial; it's a necessity for community services organisations and community staffing providers. This article delves into why managing fatigue is crucial, the responsibilities of organisations, and effective strategies for safeguarding youth workers against the detrimental effects of burnout.
Why Adelaide Is the Perfect Place for Your Next Move Are you ready to make a real difference in the lives of young people and individuals with disabilities? If you’re seeking a fresh start in a vibrant city with a rich mix of culture, lifestyle, and opportunity, moving to Adelaide, South Australia, to work as a casual Youth and Disability Support Worker with Edmen could be the ideal adventure for you! With a strong demand for support workers, a welcoming community atmosphere, and a perfect blend of urban convenience and natural beauty, Adelaide offers an incredible environment to build a meaningful career. Here’s why Adelaide is calling your name—and how Edmen can help you make the leap into a rewarding role as a Youth and Disability Support Worker in South Australia. Why Adelaide? 1. City Convenience with a Laid-Back Vibe. Adelaide combines all the perks of a major city with the charm of a friendly community. Known for its “20-minute city” layout, you can easily access everything from your workplace to local cafes and parks without the chaos of big-city traffic. With a relaxed pace of life, you can focus on what matters most—supporting young people and individuals with disabilities while enjoying all that this vibrant city has to offer. 2. Growing Demand for Support Workers. Adelaide is actively seeking dedicated Youth and Disability Support Workers to help make a positive impact in the community. By joining Edmen, you’ll play a crucial role in providing care and guidance to individuals who need your support. Whether you’re assisting in daily activities, offering emotional support, or facilitating community engagement, you’ll have the opportunity to make a lasting difference in the lives of those you work with. Plus, with flexible working hours, you can choose shifts that fit your lifestyle! 3. Affordable Living in a World-Class City. Adelaide offers a more affordable cost of living compared to other major Australian cities, meaning your paycheck will stretch further! Whether you’re renting a trendy apartment in the city or a cozy home in one of Adelaide’s charming suburbs, you’ll find that living here is both affordable and enjoyable. More savings mean more opportunities to explore the city’s rich culture, festivals, and dining experiences. What Does Adelaide Have to Offer? 1. Festivals, Culture, and Entertainment. Adelaide is known as the "Festival City," boasting a lively calendar filled with events like the Adelaide Fringe, WOMADelaide, and numerous food and wine festivals. If you love art, music, and culture, you’ll find plenty to keep you entertained! In your downtime, immerse yourself in the city’s thriving café culture and diverse culinary scene, perfect for unwinding after a fulfilling day at work. 2. Nature at Your Doorstep. Adelaide strikes a beautiful balance between city life and nature. Just a short drive away are the stunning Adelaide Hills, offering breathtaking views and outdoor activities such as hiking, cycling, and wine tasting. If you prefer the coast, beautiful beaches like Glenelg and Henley Beach are perfect for relaxing weekends or after-work strolls. And for those weekend adventures, Kangaroo Island is just a ferry ride away, waiting for you to explore its natural wonders! 3. Safe, Friendly, and Family-Oriented. Adelaide consistently ranks as one of the most liveable cities in the world, known for its safety, welcoming atmosphere, and strong sense of community. It’s the perfect place to settle down, especially for those looking for a family-friendly environment with great schools, parks, and recreational spaces. With a lower population density and easygoing locals, you’ll quickly feel at home in this inviting city. 4. Year-Round Good Weather. South Australia boasts a Mediterranean climate, meaning you’ll enjoy warm, dry summers and mild winters. This perfect weather is ideal for outdoor activities, from enjoying weekend barbecues to exploring the beautiful natural landscapes that surround Adelaide. You’ll love the abundance of sunny days to enhance your quality of life! How Edmen Can Help You Transitioning to a new role as a Youth and Disability Support Worker in Adelaide can feel daunting, but Edmen is here to support you every step of the way! While you’ll need to be in South Australia to complete checks and start your role, we can guide you through the recruitment process before you arrive. We've helped 1000's of candidates get started, helping them find training partners and supporting through the compliance processs. If you’re eager for a fresh start, a rewarding career, and a chance to enjoy the best of South Australia, now’s the perfect time to make the move to Adelaide! With Edmen, you’ll have the opportunity to positively impact the lives of young people and individuals with disabilities while embracing the vibrant lifestyle this incredible city has to offer. Click here to apply for one of our Youth Worker or Disability Support Worker roles today, and and let us help you embark on your journey towards a fulfilling career and a new life in Adelaide!
For children and young people in out-of-home care, Christmas can be a particularly challenging time. It’s often a season that highlights their separation from family, triggering feelings of anxiety and uncertainty. Questions like Will I see my family? Does Santa know where I live? Will I get presents? may weigh heavily on their minds. Even if their family environment wasn’t ideal, many may still hold onto cherished Christmas memories—gatherings, gift exchanges, and moments of joy. As Youth Workers, it’s important to help young people navigate this time of year with sensitivity and support. Here’s how. 1. Listen to Their Needs Understanding their feelings and expectations is key. Take the time to ask:  What are your favourite Christmas memories with your family? What would you like Christmas to look like this year? Is there anyone special you’d like to see? What activities should we plan together? How does Christmas make you feel? 2. Communicate and Advocate Support family connections where possible. If safe and appropriate, advocate for the young person to spend time with their family during Christmas. Involve the house. Plan together—what meals to cook, decorations to use, or even whether to invite other houses or leadership to join in. Be prepared. Share plans clearly with the young person and ensure everything is organised ahead of time. 3. Create New Traditions Share your own traditions and see if they’d like to incorporate them, like a special recipe or a game you love. Make the day special with thoughtful effort, creating moments they’ll remember. Encourage the spirit of giving. Help them make or select gifts for family members or siblings. 4. What to Avoid Avoid ignoring Christmas altogether. Not talking about it can heighten feelings of exclusion or confusion. Don’t exclude them from decisions. It’s their Christmas—give them a say in the planning. Don’t force family visits if they aren’t comfortable. Steer clear of rushed plans. Last-minute preparation or minimal effort can make the day feel less special. Choose gifts thoughtfully. Avoid impersonal options like gift cards unless absolutely necessary. Keep presents safe until Christmas Day unless they’ll be celebrating with family on the day. Avoid personal gifts. Stick to group or house presents provided by the organisation to maintain professional boundaries. 5. Understand Potential Behaviours Be prepared for behaviours that might arise: Absconding: Some young people may leave to find their own sense of “family” on Christmas Day. Increased curiosity about presents: Store gifts out of sight until Christmas Eve to reduce temptation. Undecided feelings about family time: They may struggle with whether they want to spend time with family. Heightened emotions: The lead-up to Christmas can feel unpredictable and overwhelming. 6. Plan Festive Activities Engage them in fun, festive experiences to build excitement and connection: Visit Santa for photos. Explore Christmas lights together. Bake cookies or build gingerbread houses. Make cards or DIY presents. Set up an Elf on the Shelf or countdown calendar. Decorate the Christmas tree. Attend local markets, events, or community parties. Organise group activities across houses to foster community spirit. 7. Don’t Forget Your Wellbeing As a Youth Worker, Christmas can be emotionally and physically demanding. Keep these tips in mind: Set boundaries: You don’t have to spend time with family members who make you uncomfortable. Stay within your means: Avoid overspending—Christmas doesn’t have to break the bank. Seek support if needed: Don’t hesitate to reach out to your network or professional resources for help. By listening, planning, and creating positive traditions, we can help young people in out-of-home care feel valued and supported during the festive season. Let’s make this Christmas one to remember—for all the right reasons.
In our latest instalment of Day in the Life, we sat down with Edmen Youth Worker, Kiley, to hear about her journey from corporate life to making a difference in the lives of young people. With just a few months in the role, Kiley shares what inspired her career change, the rewarding moments that make the hard work worthwhile, and her advice for anyone considering youth work.
Are you ready to make a real impact on young people’s lives while soaking up the sunshine in Queensland? As a casual Youth Worker with Edmen, you could find yourself living and working in friendly, laid-back towns like Rockhampton, Bundaberg, or Toowoomba—each offering a unique lifestyle with plenty of community spirit. It’s all about less traffic, more fresh air, and making a big difference in the lives of young people—all while enjoying the perks of regional Queensland living! Here’s why Queensland is calling your name, and how Edmen can help you make the leap to a rewarding new career. Why Move to Regional Queensland? 1. Laid-back Lifestyle and Community Vibes. Tired of city stress ? Queensland’s regional towns are all about that laid-back lifestyle. Rockhampton, Bundaberg, and Toowoomba offer quieter, close-knit communities where life moves at a more relaxed pace. Forget the daily grind of traffic jams and busy streets—these towns have everything you need, but without the hustle and bustle. Whether you’re after Rockhampton’s historic charm, Bundaberg’s relaxed vibe, or Toowoomba’s garden city beauty, there’s a spot for you to call home! 2. Growing Demand for Youth Workers In regional Queensland , there’s a growing need for Youth Workers like you. By moving to towns like Rockhampton, Bundaberg, or Toowoomba, you’ll have the chance to work directly with young people who need your support and guidance. You’ll help them build skills, overcome challenges, and set themselves up for a brighter future. And because these regions are expanding, your role as a Youth Worker will have a real and lasting impact on the community. 3. Flexibility + Career Growth = Win-Win! Working as a casual Youth Worker with Edmen gives you the flexibility to choose when and how often you work. This means you can build a schedule that suits your lifestyle while also making time to explore everything Queensland has to offer! Plus, with Edmen’s commitment to ongoing training and support, you’ll be able to grow in your role, develop new skills, and take your career to the next level—all while living your best life in one of these friendly towns. What Do Rockhampton, Bundaberg, and Toowoomba Have to Offer? 1. Affordable Living (Goodbye, Big City Rent! ). The cost of living in regional Queensland is one of its best-kept secrets! You’ll find that rent, groceries, and lifestyle activities are far more affordable than in major cities like Sydney or Melbourne. That means more money in your pocket to enjoy your downtime—whether it’s eating out, weekend getaways, or exploring your new town. 2. Welcoming Communities. These regional gems are known for their friendly locals and strong community spirit. In Rockhampton, Bundaberg, and Toowoomba, people know each other by name and are always happy to stop for a chat. Whether you’re getting involved in local events, joining a sports team, or volunteering, you’ll feel like part of the family from the moment you arrive. 3. Nature and Adventure Galore ! Even though these towns have that relaxed, quiet vibe, they’re still packed with adventure and outdoor activities. Rockhampton is surrounded by beautiful national parks, Bundaberg is just a stone’s throw from incredible nature trails, and Toowoomba is known as the “Garden City” for its stunning parks and gardens. You’ll never run out of places to explore, whether you love hiking, camping, or simply relaxing in the fresh air. 4. Year-Round Sunshine. Queensland isn’t called the Sunshine State for nothing! You’ll enjoy warm weather most of the year, perfect for BBQs, weekend picnics, and exploring everything these regional towns have to offer. Mild winters and hot summers mean there’s always a reason to get outside and soak up the sun. How Edmen Can Help You Make the Move ? At Edmen, we know that moving to a new town can be exciting but also a little overwhelming. That’s why we’re here to help! While you’ll need an Australian address to complete checks and secure a role, we can guide you through the application process before you even make the move. We’ll help you get set up and ready to go so that you can hit the ground running when you arrive. Our team have supported 1000's of candidates getting started, from helping find a training partner, to doing all the compliance checks we're here to help. Ready for a New Adventure? If you’re ready to combine a rewarding career as a Youth Worker with a new adventure in sunny Queensland, now’s the time to make your move! With Edmen, you’ll have the opportunity to make a difference in the lives of young people while enjoying the relaxed lifestyle and welcoming communities of Rockhampton, Bundaberg, or Toowoomba. Click here to check out open roles and apply for a job today
Ever started a new job and thought, “What am I even doing here?” Maybe you’ve found yourself feeling like you’re just pretending to know what you’re doing and that any day now, someone will call you out. If this sounds familiar, welcome to the world of imposter syndrome. Imposter syndrome is that nagging voice in your head that tells you you’re not good enough, that you don’t deserve your achievements, or that you’re a fraud. It’s surprisingly common—especially in people who are high achievers or who care deeply about their work. And it can be particularly strong in sectors like community services, where the stakes feel high because we’re dealing with real people’s lives. What Imposter Syndrome Looks In the community services sector, imposter syndrome might show up in several ways: Doubting Your Impact: You might feel like you’re not making a difference, even when your clients and colleagues assure you otherwise. It’s easy to downplay your efforts, especially when the outcomes of your work aren’t immediately visible. Comparing Yourself to Others: You might see other support workers, coordinators, or team leaders and think, “I’m not as knowledgeable or experienced as they are.” It’s a classic case of feeling like you’re falling short, even though everyone has their own strengths. Avoiding Opportunities: Maybe you shy away from stepping up for new projects or offering your input during team meetings because you’re convinced you’ll get found out as a fraud. You might think, “I can’t possibly be good enough to contribute here.” Overcoming Imposter Syndrome in a New Role When starting a new job, especially in community services, where every day can be unpredictable, imposter syndrome can hit hard. Here’s how to tackle it: Recognise That It’s Normal: The first step is simply acknowledging what you’re feeling. It’s more common than you think, and the fact that you’re experiencing it doesn’t mean you’re failing. In fact, it often means you’re pushing yourself and growing. Talk About It: Find a mentor, supervisor, or even a colleague to open up to about how you’re feeling. Chances are, they’ve been through it too. Sharing your experiences can help normalize the feeling and reduce its power over you. Focus on What You’re Learning, Not What You Don’t Know Yet: When you’re new, you’re not supposed to know everything. The goal is to learn and grow into the role. Shift your focus from trying to be perfect to becoming better. Keep a journal of small wins and things you’ve picked up along the way. Set Realistic Expectations: You’re not expected to be an expert on day one. Set achievable goals for yourself and celebrate when you hit them. Small steps lead to big changes. Remember the Value of a Fresh Perspective: As a newcomer, you bring a unique point of view to the table. Your fresh eyes might notice things others have overlooked, or you might have insights that help improve processes. Don’t underestimate the value of being “new.” Challenge Negative Self-Talk: Pay attention to your inner dialogue. Replace “I’m not good enough” with “I’m learning, and it’s okay not to have all the answers right now.” It’s a small shift but can make a big difference in your mindset. Imposter syndrome can feel overwhelming, but remember, it doesn’t define you. It’s a sign that you care about your work and want to do well. With time, experience, and a healthy dose of self-compassion, those feelings will start to fade. In the meantime, be kind to yourself—you’re doing better than you think!
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