Edmen Employee Hub

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​Everything you need. Right here.

This is where our employees can find everything they need to know, in one place. 

From important work documents to after-hours processes, frequently asked questions and employee benefits, easily access the information you need, click the icons below to learn more.  


Top tip - You can save this page to your bookmarks so you can return to it at any stage. 

 

If you have any questions, suggestions please do not hesitate to contact your Service Coordinator 


  • Please keep your availability updated. You can email this through at any time, to your service coordinator or update it in the Active by People In App


  • Keep your phone on you at all times and return the call as soon as possible.


  • Please do not pull out of shifts via email. You must contact your Service Coordinator on call 1300 665 880.



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Emergency Contact Information & After Hours Process
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Active by PeopleIN Mobile App
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Employee FAQs
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Supervision & Support for Youth Workers
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Policies and Procedures
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Refer a Friend
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Employee Benefits
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Employee Assistance Program (EAP)
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Resources for DCP Edmen Staff
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Featured Blogs

A photo of Support & Supervision Coordinator, Emma Paintr.
By Emma Painter July 29, 2025
Support and supervision aren’t just add-ons in youth work - they’re essential. Emma Painter, Edmen’s Support & Supervision Coordinator, shares why regular supervision matters, what it really looks like, and her top tips to help Youth Workers get the most out of every session.
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July 15, 2025
If you're passionate about making a difference in the lives of young people, a Certificate IV in Youth Work (CHC40421) is a great place to start. This nationally recognised qualification gives you the practical skills and knowledge needed to support young people at risk, work in residential care settings and build a rewarding career in the community services sector. In this guide, we break down everything you need to know about studying a Cert IV in Youth Work in 2025. Where Can I Study? There are dozens of registered training organisations (RTOs) offering this course, both in-person and online, so it’s important to choose one that suits your lifestyle, learning style and career goals. One of Edmen’s trusted training partners is DaV’ange Training - a nationally accredited provider that delivers a Certificate IV in Youth Work with a strong focus on real-world outcomes. Through our partnership with DaV’ange, students gain industry-aligned training and may have direct opportunities to transition into work with Edmen. Top tips when choosing a provider:  Make sure the course is accredited by the Australian Skills Quality Authority (ASQA). Look for real-world placement opportunities - these are essential for hands-on experience. Check student reviews on mySkills and CompareEd . Choose a provider that offers flexibility if you’re balancing study with work or family life. If you’re looking for a quality course that’s closely aligned with job opportunities in youth work, DaV’ange Training is a great place to start. How Much Does It Cost? The cost of a Cert IV in Youth Work varies depending on the provider and your location, typically ranging from $2,000 to $7,000. But here’s the good news: government funding and fee-free training are available in many states for eligible students. 2025 Fee-Free Training Opportunities: Queensland Fee-Free TAFE QLD South Australia TAFE SA Fee-Free Courses New South Wales TAFE NSW Fee-Free Courses Make sure to check your state government’s training website for up-to-date info on eligibility, funding and how to apply. How Long Does It Take? The course typically takes: 12 months full-time, or 18–24 months part-time Some providers also offer blended or online delivery, which can be a great option if you need extra flexibility. Can I Start Working While I Study? Yes! In fact, Edmen hires youth workers who are still completing their Cert IV—especially if you're enrolled and already gaining placement experience. Through our Kickstart program , we even pay eligible students for their placement hours, helping them earn while they learn. It’s a game-changer for students wanting to gain industry experience while studying. If you’re studying with one of our preferred partners like DaV’ange Training, you may also have access to tailored support and a smoother path into work with Edmen. 🔍 Explore our current youth work roles here: View Jobs at Edmen Studying a Certificate IV in Youth Work in 2025 can open the door to a deeply meaningful and purpose-driven career. With the right training provider, access to government support, and potential to start working while you study - there’s never been a better time to get started. Take your first step toward changing lives - starting with your own. Got questions about how to get started or whether you can work while studying? Our recruitment team can help point you in the right direction.
June 18, 2025
If you’re passionate about helping others and want to make a real difference in your community, a Certificate III in Individual Support (Disability) is a great place to start. This nationally recognised qualification gives you the skills, confidence and hands-on experience to support people with a disability to live safely and independently - and with choice and dignity. It’s also a fantastic pathway into a rewarding, flexible and fast-growing career. Why Disability Support work? With the continued rollout of the National Disability Insurance Scheme (NDIS), the demand for qualified disability support workers is at an all-time high - and it’s only expected to grow. In fact, the NDIS National Workforce Plan forecasts that the disability support workforce will need to grow by approximately 83,000 workers by 2025 to meet demand. That’s a significant increase and a strong signal that there are plenty of job opportunities for people looking to enter the sector. If you're looking for meaningful work that truly impacts people's lives, now is the time to make the leap. What will you learn? The Certificate III in Individual Support (Disability) combines classroom or online learning with on-the-job practical experience. It gives you the tools to feel confident supporting people in their homes or out in the community. You’ll cover topics such as: Supporting independence : Learn how to assist people in achieving their personal goals and living the life they choose. Understanding different disabilities : Get insight into physical, intellectual and psychosocial disabilities and how to tailor your support. Communication skills : Build your ability to communicate respectfully and clearly with people with diverse needs. Working safely and ethically : Know your responsibilities around duty of care, privacy, dignity and working within legal frameworks. Personal care : Learn how to safely support daily tasks like showering, dressing and mobility. Working in teams : Develop the skills to work effectively with colleagues, allied health professionals and families. How long does it take? Most students complete the course in 6 to 18 months, depending on whether you study full-time, part-time or online. Some providers even offer flexible study options if you’re balancing other responsibilities like work or parenting. Will I get hands-on experience? Yes! One of the most valuable parts of the course is your practical placement. This is where you apply your knowledge in a real-world setting and gain firsthand experience working with people with disability. At Edmen, we understand that gaining placement can be tricky, so we’ve created the Kickstart Program . It allows eligible students to get paid while completing their placement, with real shifts that count towards your required hours. It’s the perfect way to earn, learn and build your confidence on the job. What do I need to enrol? Generally, to enrol in a Cert III Disability course, you’ll need to: Have completed Year 10 or equivalent Be at least 17 years old (some providers may vary) Have or be willing to obtain: A current National Police Check An NDIS Worker Screening Check A valid Working with Children Check (depending on your placement setting) Up-to-date immunisations (depending on provider) How much does it cost? The good news is that many state governments offer free or low-cost places for eligible students. This means you might be able to study without paying full fees - especially if you’re not working or are looking to change careers. Check out what’s available in your state through your local TAFE or registered training provider (RTO). Where can I study? The Cert III in Disability is offered through: TAFEs across Australia Private RTOs Online learning providers Not sure where to start? Try these sites to compare options: www.myskills.gov.au www.courseseeker.edu.au www.compared.edu.au Do I need to finish before I start working? Not always. At Edmen, we hire passionate people who are working toward their qualifications - especially if they’re already enrolled in a course and eager to gain experience. If you’re just starting out, check out our entry-level casual roles, where you can build your hours, learn from experienced mentors and take advantage of our flexible shifts while you study. 👉 See open positions with Edmen Studying a Cert III in Disability is more than just a course - it’s the first step into a meaningful, people-focused career. With strong job prospects, flexible work and the chance to make a difference every day, it’s no wonder so many Edmen support workers started their journey right here. Whether you’re ready to enrol or just curious to learn more, Edmen can support you on your path. Got questions about how to get started or whether you can work while studying? We’re here to help.
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